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easyopti

Scheduling Software for Call Centers

⚠️ Invalid form
Interface mode:
Schedule Configuration
Optimization Configuration (AI)

Hold Ctrl/Cmd (or use multi-select on touchscreens) to select multiple options.

Strategic Priorities

⚠️ The order of these priorities has a major impact on the optimization result. Place your main objective at the top of the list.

Minimize costs
Evenly distribute targeted shifts
Honor employee preferences
CSV Import & Export Configuration
1

Team and Shifts

Slots

Skills

Rostering Sequences

Anchor (Trigger)
Start dates (Optional):
2026-01-01
D1 th 01
MUST DO : MORNING
MUST NOT DO : Level 2 Support
4
Active advanced rules:
Floating Quotas
Rolling Window (3d) | At Most 2x MORNING
Conditional Rules
IF D1 Is assigned to MORNING THEN MUST contain EVENING 3
Transitions
Minimum rest BEFORE: 24h | Minimum rest AFTER: 48h

Staff

Name
Email
Contract
Mode (Period)
Max H (Period)
Max OT (Period)
Max Hours/Week
Max Overtime
Hourly Rate
OT Multiplier
Min Rest
Max Span
Slots/Day
Consecutive Days
Mandatory Sequences
Level 1 Support
Level 2 Support
Actions
Weekly Rotation
Select...
2

Requirements

Staffing Requirements

Shift
Skill
tue 15
Standard
Peak Season
wed 16
Standard
Peak Season
thu 17
Standard
Peak Season
MORNING
Level 1 Support
Level 2 Support
EVENING
Level 1 Support
Level 2 Support
3

Schedule and Results Editor

⚠️ Invalid form

Warnings

3 Blocking 2 Minor
Severity
Type
Description
Employee
Day
Shift
Skill
Blocking
Sequence quota
Sequence quota not met.
Marie (L1)
-
-
-
Blocking
Understaffing
Understaffed for this time slot.
-
tue 15
EVENING
Level 2 Support
Blocking
Rest period not respected
Minimum rest period is not respected.
Marie (L1)
wed 16
-
-
Minor
Overtime
Hours quota exceeded.
Marie (L1)
-
-
-
Minor
Rule not respected
Rule or preference not met.
Kevin (L2)
wed 16
EVENING
-

Schedule Editor

Requirement satisfaction
Shift
Skill
tue15
wed16
thu17
MORNING
Level 1 Support
1 / 1
Marie (L1)
1 / 1
Marie (L1)
1 / 1
Marie (L1)
EVENING
Level 2 Support
1 / 2
Kevin (L2)
0 / 2
1 / 2
Kevin (L2)
Employee schedule
Employee
tue15
wed16
thu17
Marie (L1)
MORNINGLevel 1 Support
MORNINGLevel 1 Support
MORNINGLevel 1 Support
ABSENCE
MORNINGLevel 1 Support
Kevin (L2)
EVENINGLevel 2 Support
EVENINGForbidden slotPreference
2
MORNINGLevel 2 SupportConditional rulePreference
5
EVENINGLevel 2 Support
⚠️ Invalid form
4

Financial Rules

Financial Rules (Bonuses)
Employee
tue15
wed16
thu17
Marie (L1)
+ Bonus
+ Bonus
+25.50MORNING
Kevin (L2)
+ Bonus
+ Bonus
+ Bonus
5

Analytics

Workload Analysis

Employee
Week 1 (3d)
2026-09-15 au 2026-09-17
Total
Marie (L1)
21h/ 15h
+6Overtime / 2h
21h
+6Overtime
Kevin (L2)
14h/ 10h
14h

Financial Analysis (Estimated Costs)

Employee
Contract
Week 1
2026-09-15 au 2026-09-17
Grand Total
Extrapolated Cost (30 days)
Base Monthly Salary
Marie (L1)
Fixe
Base:225.00
OT:112.50
Bonuses:25.50
Total:363.00
363.00
3,630.00
2,275.00
Kevin (L2)
Extra
Base:120.00
OT:48.00
Bonuses:0.00
Total:168.00
168.00
1,680.00
-

Equity Analysis (Targeted Slots)

Employee
Every MORNING
EVENING - Level 2 Support
Target Total
Marie (L1)
3
0
3
Kevin (L2)
0
2
2

Preference Analysis (Requests)

Employee
Single Requests
Sequence Requests
Overall Satisfaction
Marie (L1)
-
0 violation(s)
100%
Kevin (L2)
1 violation(s)
-
50%

Cost Breakdown (AI Reasoning)

Requirement Coverage 100 (66.667%)
Financial Costs 20 (13.333%)
Sequences 10 (6.667%)
Fairness 10 (6.667%)
Time Rules (Rest, Span) 5 (3.333%)
Overtime 5 (3.333%)

Unable to optimize: please fix the following errors

  • Staff > Marie (L1) : Invalid consecutive days (1-3)